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ING Services for Institutional Plans
ING Institutional Plan Services is an industry leader with a clear focus on providing the highest quality service to the benefits community. The acquisition of CitiStreet by ING joins together two premier providers and further strengthens our ability to design and deliver best-in-class employee benefit solutions.
An Undisputed Market Leader
- Second-largest defined contribution provider based on plan participants, with more than 9 million DC participants
- Third-largest defined contribution provider based on assets, with over $300 billion in DC assets under administration and assets under management
- 16.4 million total participants served including almost 2 million DB participants and 1.2 million HW participants
- More than $416 billion in Assets Under Administration and Management
- Almost 60,000 plans serviced
A Complete Offering with Individualized Benefits
Expanded retirement and benefits solutions for plan participants and plan sponsors
For Participants
- Our Direction-for-LifeTM approach to participant services demonstrates our unwavering commitment to providing participants with personalized account service, education, guidance and advice to help them achieve their retirement and income goals. Resources include: our award-winning participant Web site, responsive Participant Contact Center, targeted and personalized communication programs, tailored onsite education and e-learning, personalized investment and retirement planning through our Advisor Service, counseling and advice for retiring employees, Income Solutions to assist with retirement income options, and full service life-event management advocacy.
For Plan Sponsors
- Our PlanFIRSTTM fiduciary services help plan sponsors maximize their benefit programs and navigate today’s regulatory environment with confidence. These services center on five key areas of sponsor decision-making: Fiduciary support, Investment flexibility, Reporting and disclosure, Service standards, and Trends and communication. PlanFIRST Online, our electronic library, provides convenient desktop access to these decision-making resources including general information, specific answers to time-sensitive questions, best-practice procedures, plan-design strategies and thoughtful commentary from industry experts.
A Dynamic, Best-in-Class Experience
- Trusted experts and service teams dedicated to delivering consistent and reliable service across all points of contact
- A commitment to providing sponsors with the services, tools and support they need to put their plan first and act confidently in their fiduciary capacity
- Operational excellence grounded in advanced technology, scale across all markets, disciplined processes and a meaningful, needs-based approach to products and services
A Full Range of Capabilities
- Defined contribution
- Defined benefit
- Non-qualified plans
- Managed accounts
- Stable value
- Retirement plan rollovers/Retirement income
- Annuity products
- Services for retired/terminated employees
- Health & welfare
ING Institutional Plan Services serves a wide variety of customers and highly-complex plans, and we continuously develop and deliver customized solutions that benefit plan sponsors and their participants.
ING. Your future. Made easier.SM
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